What to do and when on a day shift 

Purpose

Shifts prepare and maintain the store, ensuring it is clean, fully stocked, and ready to serve customers efficiently. This guide covers morning and afternoon expectations.

1. Morning Shifts

Morning shifts focus on preparing the store for the day.

Core Tasks

  1. Cleaning

    • Wipe windows and doors.

    • Hoover rugs and behind counters.

    • Clean all counter tops.

  2. Temperature Checks

    • Check chillers, freezers, and other equipment as instructed.

  3. Stocking

    • Cigarettes and e-cigarettes: put away items brought up.

    • Chill and freezer items: store appropriately.

    • Crisps and snacks: restock using the headset system.

Team Stocking

  • Once another staff member starts, stock the store together using headsets.

  • Sometimes management may bring trolleys of stock into the store for you to put away.

  • Always refer to the Stocking Up section for guidance on proper placement.

Serving Customers

  • Between tasks, serve customers promptly.

  • Keep the store tidy while serving (clear crumbs, wipe surfaces, keep aisles clear).

Completing Tasks

  • When tasks are finished, inform management.

  • Management may assign new tasks or ask you to use your own initiative: cleaning, tidying, or date checking.

2. Afternoon Shifts

Afternoon shifts focus on maintaining store standards and customer service.

Core Responsibilities

  1. Stocking

    • Continue restocking items using the headset system.

    • Work with other staff members to organise the store efficiently.

    • Put away any trolleys or stock brought up by management.

  2. Tidying & Cleaning

    • Ensure the store remains clean and tidy: floors, counters, displays.

    • Check for any items that need reorganisation or date checking.

  3. Customer Service

    • Prioritise serving customers promptly.

    • Maintain a welcoming and safe store environment at all times.

  4. Using Your Initiative

    • If no tasks are assigned, continue cleaning, tidying, or checking dates.

    • Keep displays organised and ensure all areas are neat.

3. Key Points (Both Shifts)

  • Prioritise customer service when customers are present.

  • Keep the store clean, safe, and inviting at all times.

  • Communicate with management when tasks are complete or guidance is needed.

  • Coordinate with other staff when stocking to ensure efficiency and accuracy.